Milan Tobacconists Shipping and Returns Policies
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Home » Shipping & Returns

 

Shipping

Orders are shipped via UPS or United States Postal Service (USPS), and the rates are automatically calculated based on the weight of your order and the chosen method of shipping at the point of check-out. We also offer free shipping, but some restrictions do apply -> click here to learn more about our free shipping offer.

The following shipping methods are available to our customers:

Via UPS Inside the United States

  • Ground
  • 3 Day Select
  • 2nd Day Air
  • Next Day Air
  • Next Day Air Saver
Via USPS Inside and Outside the United States
  • Priority Mail Express
  • Priority Mail Express International
  • Retail Ground
  • Priority Mail
  • Priority Mail International

Total delivery time for orders arriving via UPS or USPS is based on order processing time plus shipping time. In stock orders placed Monday through Friday (except holidays) before 2:00 p.m. Eastern Time will be shipped the same day. In stock orders placed after 2:00 p.m. Eastern Time will be shipped on the next business day. Shipping time is based on the shipping service level option you select, and it is not guaranteed except when guaranteed by the carrier.

When your order has been shipped, you will receive an email shipping confirmation containing a tracking number or delivery confirmation number. Depending on your location within the United States, as well as the day and time the order is placed:
 
Via UPS:

  • Ground may take as few as 2 business days or as many as 10 depending upon your location.
  • 3 Day Select typically takes 3 business days.
  • 2nd Day Air typically takes 2 business days.
  • Next Day Air and Next Day Air Saver typically take 1 business day.
Via USPS:
  • Retail Ground may take 6 or more business days.
  • Priority Mail typically takes 2 to 3 business days.
  • Priority Mail Express typically takes 1 business day.

Important Notice to International Customers: Milan Tobacconists ships to customers outside the United States and its Territories, including APO/FPO addresses, via the United States Postal Service (USPS). All fees and duties imposed by any foreign government are the responsibility of the customer and must be paid as demanded by the governing authority. Please be familiar with the laws and policies inside your country. We cannot be responsible for items confiscated, destroyed, or damaged by any customs department. All responsibility for shipments outside of the US lies with the customer.

Return/Exchange Policy
All merchandise shipped from Milan Tobacconists is inspected prior to shipping and leaves in optimum condition. However, in the event that you have an issue with the quality of an item or it does not meet your expectations, we must be notified of your dissatisfaction within 3 days of merchandise receipt, at which time we will issue a return authorization number. Notable exceptions are tinned pipe tobacco, which we will accept for return under very limited conditions, and bulk/loose pipe tobacco, which is not packaged in tamper-proof containers thereby making it non-returnable.

We also will accept returns on merchandise damaged during shipping. Save both the original shipping carton and packing material and contact us for a return authorization number. We will either issue a refund or send a replacement for the damaged item. In all cases, the return authorization number should be clearly marked on the package next to the address label. We are not responsible for merchandise returned without a return authorization number, and the package may be refused.

If you wish to exchange an item, please note that customers are responsible for all return shipping charges and new shipping charges, including duty and tax, if applicable. Please allow 5 business days after our receipt for your exchange to be processed and shipped to you.

Special Orders: Special order items (items that we do not sell in our store or online) will be charged a 15% restocking fee.

International Orders: Orders returned by the United States Post Office as unclaimed or that are refused by the customer abroad will be charged a 15% restocking fee. The customer agrees to bear responsibility for any duties/taxes that may apply to any merchandise shipped outside of the U.S. or returned from outside the US, and that Milan will not be held accountable.

Refunds
We will send an email to you confirming that we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 1-3 business days of our receiving your return. Typically, it takes up to 5 business days for the credit to appear on your account. If the item you're returning was a gift, please note that the refund will be issued to the gift buyer.

Shipping and handling charges are nonrefundable unless the return is a result of our error. If you return any items from an order that received Free Shipping, the original shipping cost associated with the returned item or items will be deducted from the refund amount. If you return only one item from a multiple item shipment, you will be reimbursed only for the shipping fee of the item you have returned.

If you have any questions regarding the above policies or your shipment, please email our customer care department at customercare@milantobacco.com or call us toll free at 877.70MILAN.

 

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Milan Tobacconists, Inc.  •  309 South Jefferson Street, Roanoke, VA 24011  •  Toll Free 877-70MILAN (64526)  •  customercare@milantobacco.com
Since 1912, Providing Premium Cigars, Quality Pipes, High Grade Pipe Tobacco, and Related Accessories to Discerning Cigar and Pipe Smokers From Our Tobacco Shop in Roanoke, Virginia, USA.

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