Orders are shipped via UPS or United States Postal Service (USPS), and the rates are automatically calculated based on the weight of your order and the chosen method of shipping at the point of check-out. We also offer free shipping, but some restrictions do apply -> click here to learn more about our free shipping offer.
The following shipping methods are available to our customers:
Via UPS Inside the United States
Total delivery time for orders arriving via UPS or USPS is based on order processing time plus shipping time. In stock orders placed Monday through Friday (except holidays) before 2:00 p.m. Eastern Time will be shipped the same day. In stock orders placed after 2:00 p.m. Eastern Time will be shipped on the next business day. Shipping time is based on the shipping service level option you select, and it is not guaranteed except when guaranteed by the carrier.
When your order has been shipped, you will receive an email shipping
confirmation containing a tracking number or delivery confirmation number. Depending on your location within
the United States, as well as the day and time the order is placed:
Important Notice to International Customers: Milan Tobacconists ships to customers outside the United States and its Territories, including APO/FPO addresses, via the United States Postal Service (USPS). All fees and duties imposed by any foreign government are the responsibility of the customer and must be paid as demanded by the governing authority. Please be familiar with the laws and policies inside your country. We cannot be responsible for items confiscated, destroyed, or damaged by any customs department. All responsibility for shipments outside of the US lies with the customer.
We also will accept returns on merchandise damaged during shipping. Save both the original shipping carton and packing material and contact us for a return authorization number. We will either issue a refund or send a replacement for the damaged item. In all cases, the return authorization number should be clearly marked on the package next to the address label. We are not responsible for merchandise returned without a return authorization number, and the package may be refused.
If you wish to exchange an item, please note that customers are responsible for all return shipping charges and new shipping charges, including duty and tax, if applicable. Please allow 5 business days after our receipt for your exchange to be processed and shipped to you.
Special Orders: Special order items (items that we do not sell in our store or online) will be charged a 15% restocking fee.
International Orders: Orders returned by the United States Post Office as unclaimed or that are refused by the customer abroad will be charged a 15% restocking fee. The customer agrees to bear responsibility for any duties/taxes that may apply to any merchandise shipped outside of the U.S. or returned from outside the US, and that Milan will not be held accountable.
Shipping and handling charges are nonrefundable unless the return is a result of our error. If you return any items from an order that received Free Shipping, the original shipping cost associated with the returned item or items will be deducted from the refund amount. If you return only one item from a multiple item shipment, you will be reimbursed only for the shipping fee of the item you have returned.
If you have any questions regarding the above policies or your shipment, please email our customer care department at firstname.lastname@example.org or call us toll free at 877.70MILAN.
International Premium Cigar
& Pipe Retailers Association
Certified secure site accepts:
and Member of Cigar Rights of America's
National Tobacconist Program
Milan Tobacconists, Inc.
309 South Jefferson Street, Roanoke, VA 24011 Toll
Free 877-70MILAN (64526) email@example.com
IMPORTANT NOTICE: Milan
Tobacconists does not sell cigarettes on this site, nor do we sell tobacco
or related products to anyone under the age of 21. By entering this site,
you certify that you are at least 21 years old and consent to an age and
identity verification to validate that fact. Misrepresentation of your
age and identity may be punishable by law.