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Welcome to Milan Tobacconists' web site. Please be aware that your access to and use of the site ("Site") is subject to the following terms and conditions and all applicable laws.

All content included on this Site, such as text, graphics, logos, button icons, images, and software, is the property of Milan Tobacconists, Inc. ("Milan") or its content suppliers and protected by U.S. copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of Milan and protected by U.S. copyright laws. All software used on this Site is the property of Milan or its software suppliers and protected by U.S. copyright laws. The content and software on this Site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Site is strictly prohibited.

Milan Tobacconists, Inc. is a registered trademark of Milan in the United States. Milan's graphics, logos, and service names are trademarks of Milan and may not be used in connection with any product or service that is not Milan's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Milan.

All brands offered on the Milan Site are the property of their respective trademark owners. We reserve the right to limit quantities of any items offered on the Milan Site.

Use of Site
This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Milan. Milan reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Milan believes that customer conduct violates applicable law or is harmful to the interests of Milan.

Risk of Loss
Milan does not warrant or represent the suitability of any particular product sold on the Milan Site and its potential use by the customer. Specifically, Milan warrants that its cigar products may be hazardous to your health. According to the Surgeon General, smoking causes lung cancer, heart disease, and emphysema. Smoking by pregnant women may result in complications, which include fetal injury, premature birth, and low birth weight. Purchaser assumes all of the above risks and other reasonably foreseeable injuries, which result from the use of our product, in purchasing any of the products sold on the Milan Site.

You must be 21 years of age or older to order any of the products sold from this site. If you are 20 years of age or under please exit this site. By entering this site, you warrant that you are 21 years of age or older.

Liability of Milan, its officers, and employees is limited solely to a refund of the purchase price of any item purchased. This limitation of liability applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, special or consequential damages, loss of or damage to property, loss of income and claims of third parties.

Return Policy
All merchandise shipped from Milan Tobacconists is inspected prior to shipping and leaves in optimum condition. In the unlikely event that you have an issue with the quality of an item or it does not meet your expectations, we must be notified of your dissatisfaction within 72 hours of merchandise receipt, at which time we will issue a return authorization number.

We also will accept returns on merchandise damaged during shipping. Save the original shipping carton and contact us for a return authorization number. We will either credit your account or send a replacement for the damaged item.

In all cases, the return authorization number should be clearly marked on the package next to the address label. We are not responsible for merchandise returned without a return authorization number, and the package will be refused.

Customer agrees to bear responsibility for any duties/taxes that may apply to any merchandise shipped outside of the U.S. or returned from outside the U.S., and that Milan will not be held accountable.

If you have any questions regarding this policy or your shipment, please email our customer care department at or call us toll free at 877.70MILAN.

This Site is provided by Milan on an "as is" basis. Milan makes no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, or products included on this Site. To the full extent permissible by applicable law, Milan disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Milan will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Applicable Law
This Site is created and controlled by Milan in the Commonwealth of Virginia, USA. As such, the laws of the Commonwealth of Virginia will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our Site and these disclaimers, terms, and conditions at any time.

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Milan Tobacconists, Inc.  •  309 South Jefferson Street, Roanoke, VA 24011  •  Toll Free 877-70MILAN (64526)  •
Since 1912, Providing Premium Cigars, Quality Pipes, High Grade Pipe Tobacco, and Related Accessories to Discerning Cigar and Pipe Smokers From Our Tobacco Shop in Roanoke, Virginia, USA.

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IMPORTANT NOTICE: Milan Tobacconists does not sell cigarettes on this site, nor do we sell tobacco or related products to anyone under the age of 21. By entering this site, you certify that you are at least 21 years old and consent to an age and identity verification to validate that fact. Misrepresentation of your age and identity may be punishable by law.
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