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Milan Tobacconists has received so many nice comments from our customers
over the years that we've decided to gather some together and share them
with you. If you'd like to share your own Milan Tobacconists story here,
just complete the short form at the bottom of this page or send an email
to kellymorrison@milantobacco.com.
We'd love to hear from you!
Quality Pipe Tobacco and a Lot of Variety
"I've been looking around for a good place with quality pipe tobacco and
a lot of variety. I found it here. Your website is very user-friendly
and any time I've sent in a question, you've gotten back to me within
24-48 hours. Never had that happen before! Outstanding!"
—Michael W. of Corona, CA
65-Mile Journey Worth the Drive
"Approximately 2 years ago, I decided to take up pipe smoking again
after nearly a 10-year lapse when the tobacconist I used in Northern New
York died and the shop closed. I was never satisfied with a blend of pipe
tobacco after that, but I kept a few of my nicer pipes thinking someday
I would stumble onto a blend that I would like. I tried many different
packaged blends, some mail order blends, and a few different custom blends
from various tobacco shops, but nothing satisfied my taste buds.
A little over a year ago I noticed a coworker smoking a pipe while waiting
for his train to come into the terminal and I inquired about his blend
of tobacco. He told me the name of his blend (Milan's Honey Smoke), gave
me a few ounces to try (I liked it), and gave me directions to Milan's
tobacco shop in Roanoke, VA. Prior to visiting the store, I went online
to see if Milan had a website and was amazed at the number of different
blends they had available there. Surely I would fine something here. How
right I was! Poochie ran a few aromatics under my nose, even cleaned a
pipe I brought with me to sample a blend or two with, and introduced me
to a sample of Sunset Rum. I liked it so much and was so impressed with
the service, I not only purchased the tobacco, I bought a new Savinelli
to smoke Sunset Rum in.
Poochie has given me many samples of pipe tobaccos during return visits
to Milan, and I have yet to find one that I didn't like. Naturally I like
some tobaccos better than others, but every tobacco that I have sampled,
has been good! Never have I been so impressed with a tobacconist or a
tobacco store! Great Tobacco, Great Service, Reasonable Prices & Friendly
People! What more can you ask of a store? Thanks again Milan. You make
my 65-mile journey to your fine store worth the drive every time!"
—Andrew C. of Gretna, VA
So Helpful and Friendly
"Wonderful! You have been a great help. I'm sure that I shall be
back with you for more bits and pieces in due course. I have not come
across anyone so helpful and friendly over the Internet before. All the
best."
—Geoff S. of Cumbria, United Kingdom
Fast Delivery; Great Inventory
"Very pleased with the beautiful pipe. Thanks for the fast delivery
and great inventory."
—Adam R. of Flower Mound, TX
A Joy Doing Business
"I'm never disappointed with any aspect of Milan. It's always a joy
doing business there."
—Susan K. of Harrisonburg, VA
Putting Customers First
"I really, really appreciate the time you took to measure these [Savinelli
pipes] for me. Not many companies would do this anymore. Shows you guys
are putting your customers first. Very superb! Many thanks again, and
do look for my purchase shortly."
—Dave D. of Yuba City, CA
Old Fashioned Customer Service
"Two weeks ago, I read about Milan on the Internet. All these years
in Lynchburg, VA, and I never knew about it. I just recently resumed pipe
smoking on a limited basis, so I thought I'd visit. Everyone was extremely
friendly, the atmosphere was comfortable and inviting, and the store was
very well ventilated. They let me try some samples, and entertained my
curiosity over the wide variety of unique briar and meerschaum pipes.
But that's not all. I did additional research in the past week, and had
my eye more intently on the Savinellli Clark's Favorite after hearing
and reading so many positive reviews. Today was a day to relax and take
another trip to Roanoke, and the pipe was on sale at a price 30% better
than anywhere else. Unfortunately, when I called and asked Renee what
time they closed, it was in the next 30 minutes. She offered to take my
payment over the phone, then hung around until I got there to give me
the product. This business is a throwback to the days of old fashioned
customer service. It's a great shop with great people, great products,
and great prices."
—Tom W. of Lynchburg, VA
Excellent Service and Product
"Excellent service and product! I'm fixing to place another order
right now."
—Larry D. of Cullman, AL
Saturday Morning Visits a Welcome Ritual
"I moved from NYC to the Roanoke Valley in 1987. It wasn't long after
that I discovered your great little cigar shop. Joe Milan greeted me with
that huge smile of his. Right away, I felt like I was home and everyone
in the store made me feel like family. Even though ownership has changed
hands over the years, that feeling of belonging has not changed. Saturday
morning visits became a welcome ritual of mine. I walk in and I am greeted
with a warm smile and a hot mug of that delicious coffee. I grab a few
of my favorite stogies and David is always gracious in showing some of
his new cigar arrivals that I may enjoy. Hanging out with the regular
gang is terrific and there are always new folks coming in to share a story
or two. Even though I will miss the old store, the new store is a wonderful
place. You have some great ideas that are all customer friendly, so I
can hardly wait to see your dream come to fruition. Sadly, I am moving
to Lynchburg soon, but I know whenever I get back to the Roanoke Valley,
you can count on a visit from me to keep in touch and share a smoke or
two. Milan Tobacconists has been a big part of my life in Virginia and
I will always be grateful for your warmth and kindness, something that
is missing from the other cigar shops I have visited in my travels. I
wish you well and will see you again very soon."
— Ed G. of Bedford, VA
Orders Processed Quickly
"I really appreciate the speedy delivery. Great cigars!"
—Matt S. of Gothenburg, NE
Thank You for Keeping Milan So "Roanoke"
"Twenty some years ago, I was a member of Cave Spring Rescue Squad
with Ron Milan, a relative of the Milan family. My best friend and I got
into pipes...me because my Dad smoked a pipe and Tom just because he liked
the aroma. We loved going to Milan Tobacconists and soon were visiting
about once a week. We each had catalogs and tried many different Milan
tobacco blends. After college, I went into the officer ranks of the Navy
and backed off on the pipe. I often would be out at sea, thinking of Roanoke
and how much I missed it. The thought of Milan Tobacconists was always
in those memories because that WAS Roanoke. I now live in Johnson City,
TN, much to my dismay (my wife is from here...she won), but with a new
position as a sales manager for a company with two outlets in Roanoke,
I find myself in Roanoke every week. I like to say that Mondays are my
favorite day because that's the day I arrive in Roanoke. I stay with my
parents down at the lake and it's like a mini vacation every week! Anyway,
I found a very old Milan catalog in some papers of mine at my parents
one night, along with my old pipe collection, and got the urge. I ended
up in your store Tuesday afternoon. After spending well over an hour the
night before on your site, I decided to buy a pouch of Star City Delight.
I walked in and was warmly greeted by who I think was David Meyer. I really
appreciate good customer service as I have been teaching it for over ten
years. He treated me like he truly appreciated me coming in. I'll have
to admit that I was a little reluctant returning after reading the website
and finding that the Milan brothers were no longer the owners, but I decided
to give it a try. The smell when I walked in brought the memories flooding
back. The genuine feeling of being welcome and feeling I was among friends
again will keep me coming back. Thank you for keeping Milan so "Roanoke"
and thank you for the great service."
—David I. of Johnson City, TN
Warmest Wishes for Continued Success
"I'm very grateful and impressed you took the time to get this shipment
off to me so promptly, Renee, in the midst of moving your business. Wow!
That's top notch service and I do appreciate it! You look to have a great
new location. Hope you prosper. Warmest wishes for continued success at
your new location! Be assured that I'll continue to be a steady source
of demand. Cheers."
—Rod H. (International Customer)
Great, Quick Service
"I only purchase the Middleton pipe tobacco, but I am so glad you
carry it and have such great, quick service. Thank you!
—Calvin C. of Hollywood, FL
Treating Customers as Friends
"As a longtime customer, it is a pleasure to congratulate you on
your new facilities. I also should like to take the opportunity to commend
Renee who treats customers as friends, knows their interests, and provides
extraordinary service. You are indeed fortunate to have such an employee.
Best wishes for continued success."
—Harvey E. of Dallas, TX
Dedicated to Customer Service
"Renee, I'm so impressed with your dedication to customer service,
I would like to increase my order. If it is possible to save a bit on
shipping, and on the condition that you have them in stock, I would like
to throw in two 100g tins of Mac Baren Vanilla Cream Loose Cut. Thanks
again."
—Nicolas W. of Sacramento, CA
Great To Shop Online
"I shopped at Milan when I used to live in Roanoke. Now that I don't,
it's great to still have access to your stock online. Thanks so much!"
—Robert C. of Saxis, VA
Share Your Milan Tobacconists Story!
Milan Tobacconists respects your privacy and does not sell, trade,
exchange, or otherwise make available any personally identifiable information
to any other person, company, or organization.
Please note that by submitting this form, you are granting Milan Tobacconists,
Inc. permission to publicly use your story on our website and to make
grammatical and typographical edits if necessary. Although we appreciate
the significance of every story submitted, we do post stories selectively
due to space constraints.
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