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Milan Tobacconists has received so many nice comments from our customers
over the years that we've decided to gather some together and share them
with you. If you'd like to share your own Milan Tobacconists story here,
just complete the short form at the bottom of this page or send an email
to kellymorrison@milantobacco.com.
We'd love to hear from you!
Store Customer Retires and Becomes Online Customer
"I have purchased pipe supplies and tobacco from many places over the years, and Milan by far surpasses them all in my opinion. Fast and friendly customer service and no run-arounds, a large selection to choose from, and the prices are competitive as well. I recently had an order where the tobacco jar I purchased broke and glass got into the bulk tobacco and all through the package, and the order was replaced with no questions asked. The Milan blends are the smoothest and most enjoyable that I have smoked and I have been a pipe smoker for 25+ years. I also enjoy the fact that new custom blends are always added, so the selection is tremendous! I used to stop by the store when I was working and drove through Roanoke all the time. Now that I am retired, I am sure glad of the beautiful website. Thanks for all you do!" —Keenan F. of Deposit, NY Great Prices, Fast Service, Friendly Staff
"I've been a cigar smoker for 13 years. I recently bought my first
pipe from Milan Tobacconists, a Peterson system pipe. You guys have great
prices, fast service, and a friendly staff. This is the first of many
many more purchases from your site!" —Shane L. of Dawsonville, GA Highly Recommends Milan Tobacconists to Any Pipe or Cigar Smoker
"I have just received my first pipe from Milan Tobacconists, and
I have to say that I am 100% impressed and sold. The quickness with which
I received my pipe was outstanding, just 3 days from point of order. The
care they took in packaging the pipe was perfect; not one thing wrong
with it when it arrived at my door step. If I was to rank them with a
5 star system I would have to give them 5 stars! Milan Tobacconist has
me as a repeat customer, and I highly recommend them to any pipe or cigar
smoker!" —Chris C. of Harrison, TN A New Lifetime Customer Enjoys Best Smoke of His Life
"To the Owners: A couple of weeks ago I purchased a Wiley Galleon
Sitter "44" from your company. Before I purchased the pipe I
called and spoke to Michael. He was extremely helpful. He even got the
pipe and gave a very fair and accurate description of the piece. During
our conversation, Michael also made some fine recommendations from your
store's various custom tobacco blends based on what I told him about my
tastes. Michael was downright cordial and is exemplary of the service
experiences I have had with Milan Tobacconist. Michael has made a lifetime
customer out of me. If I am ever within 100 miles of Roanoke, you can
be sure I will be making my way to your shop. To Michael: Thank you again for the help with the Wiley pipe and the
tobacco choices. The pipe is fantastic, best smoke of my life! You were
spot on with the Star City. I can't get enough of it. That fruit taste
in the Star City, other than peach, you were trying to put a name to eluded
me for a while also. The closest I can come to naming it is Kirsch cherry,
the pleasantly sour variety from Poland. As far as the Presidential goes,
the room was excellent, but I found it a bit light. I may have under-packed
it though, and I am going to give it another try. I grabbed some of the
Black Forest in the last order as well, and that was super smooth and
the vanilla natural tasting and not in any way perfumey. Please give my
compliments to the folks doing the B&M work in the shop. I am looking
forward to trying more of your shop's work and I don't foresee buying
tobacco in a tin anytime soon." — Justin T. of Bristol, CT
Prompt Service, Excellent Products
"I just want to thank you all for your prompt service and EXCELLENT!!
products. I work here in Naples, Italy, and placed two orders on milantobacco.com
and received both in less than 3-4 days. That is amazing, and you can
bet I will be ordering more from you guys. The taste of your custom blended
tobacco is as you describe per your website. Thanks again and best regards!"
—Dennis W. of Naples, Italy
Eureka, I Have Found It
"Was it Archimedes who declared 'Eureka, I have found it'? Whoever,
but as a pipe smoker, I am pleased to declare that I have found it, and
it's your marvelous Milan Sportsman blend. It has all of the outstanding
qualities of truly fine and wholly satisfying tobaccos in every way." —Donald E., PhD Distinguished Professor Emeritus, of Milton,
WI All-Time Favorite Blends Are From Milan Tobacconists
"I've been an online customer of Milan Tobacconists since January
'10. Since I became a pipe smoker a year ago, I have been looking for
some place locally where I could explore my new hobby. I found some places,
but their blend varieties were so limited. After looking for nice tobacco
shops online, I found milantobacco.com and for some reason just felt so
confident about trying a first buy. I bought 8 tobacco blends (aromatic
and English) in 1 ounce sizes, so I could find my favorite blend to smoke.
My first impression of Milan was about the speed of shipping - wow! Then
came the adventure of tasting Milan's finest blends. Today, I'm happy
to say that my all-time favorite blends are from Milan Tobacconists. I'm
so pleased with how smooth it is to do business with them. I hope to keep
the nice relationship for lots of years to come, and when I visit Virginia,
for sure I will visit the store to meet the nice people that make me happy
with their great service and product. Keep up the good work!" —Ivan B. of Caguas, Puerto Rico Just a Fantastic Place to Do Business With
"Whenever I get an email announcement from Milan Tobacconists - New
Arrivals! - I call my husband Richard in. We pick out his new pipes together,
and he is always happy with them. The service is also terrific. I can't
believe how fast his orders arrive! Once he changed his mind about an
item and returned it. No problem. Milan's customer service is fantastic.
They emailed me when they received the returned item, and credited us
at once. Just a fantastic place to do business with!" —Judith D. of Matawan, NJ Promptness and Professionalism Appreciated
"I just received my pipe in the mail today. I would like to thank
you and your staff for helping me with both of my Peterson pipes. I have
been dealing with online stores for some time and I am happy to say that
your store has been the best in customer service. I appreciate your promptness
and professionalism. I can assure you that I will continue to purchase
products from your website." —Chris R. of Miami, FL Excellent Customer Service Will Keep Me Coming Back
"I placed an online special order with Milan for a Peterson pipe.
Unfortunately, the model I wanted in the Killarney series was out of stock
at Peterson. I spoke with Dave, and later Renee who located the same pipe
shape in the Aran series for me. They are great people to deal with, very
courteous and helpful. I have purchased two Peterson pipes from Milan
Tobacconists, and their excellent customer service will keep me coming
back. Thanks so much..." —Paul G. of Ellicott City, MD Staff Makes Me Feel Like a Friend and Neighbor
"Just wanted to drop a note saying how much I love your store. In
Toledo, there are very slim pickins when it comes to pipes, so I have
to do all my shopping online. And, Milan is without a doubt the best!
I have tried many of your pipe tobaccos too, and I just cannot choose
between them. Your staff is wonderful! They make you feel like a friend
and neighbor. You have earned a faithful customer for life. My only complaint
is that you are not in my hometown. Maybe one day I'll actually get a
chance to come in. THANK YOU!!!!!!" —John N. of Toledo, OH You've Earned a Repeat Customer
"Wow, I'm very impressed with your website and level of service.
I ordered 2 Erik Nording pipes and some tobacco on Monday, chose the free
shipping option, and had my order in hand on Thursday. Your website is
very easy to use, and I greatly appreciate the value your company offers.
The same type of pipe at my favorite local shop was much more expensive.
Thank you for offering such great products at such reasonable prices.
You've earned a repeat customer." —Aaron A. of Brownsburg, IN Great Customer Service From Halfway Around the World
"Renée, thank you very much for your time and effort to always
reply to my emails. I have experienced firsthand great customer service
from half way around the world. You have been very helpful with the products
I've purchased. It is wonderful there are still people in this world who
care and treat the customer as number one. Great job, Renée! I
look forward again to experiencing your excellent service. Cheers."
—Natalio B. of Melbourne, Australia Warm Treatment and Professional Service
"My wife and I dropped in from Abingdon a few weeks ago. You helped
her pick out her first pipe, and you helped me find the perfect Nording.
We were very pleasantly surprised when you invited us to join you for
coffee and a sampling of your tobaccos, at which time you helped my wife
learn some of the finer points of packing and lighting her new pipe. You
treated us like old friends. We wanted to express our gratitude for the
warm treatment and professional service you gave us. Since then I have
ordered two more Nordings from your website (to my wife's great chagrin
- but I'm confident she will understand after a few more years of enjoying
her pipe). We have been very pleased with our experience with Milan. Again,
we thank you." —Stan and Elizabeth B. of Abingdon, VA First Choice for All My Smoking Needs
"I am emailing to let you know how much I appreciated the fantastic
service I received with my recent order. Before ordering I called you
all with a question. I was helped by a friendly person who answered all
my questions. This allowed me to order my items with complete confidence
that I was getting what I wanted! I ordered my Eric Nording Freehand Signature
Pipe and a tin of Mac Baren Black Ambrosia late on a Tuesday night. I
selected the free shipping and, to my surprise, my items arrived on Friday
morning! With fantastic services like this and outstanding pricing, Milan
Tobacconists will always be my first choice for all my smoking needs."
—Brad N. of Indianapolis, IN Great Prices and Excellent Customer Service
"On Monday, I placed an order for a pipe stand, some Devil's Holiday
tobacco, and pipe cleaners. A very short three days later, my order arrived
in California, safe and sound. This is my second order with Milan Tobacconists,
and I expect that I will order more from you in the future. Just wanted
to say thanks for the great prices and the excellent customer service." —Tom M. of Bakersfield, CA Milan's Custom Blended Pipe Tobacco a Big Hit with Big Brother
"I have an older brother who has smoked a pipe for years, but never had
a good pipe to his name, so one day I was on the Internet and started
looking at pipes. I ran across your web site and found a pipe I thought
he would like. He was thrilled when I gave it to him for his birthday.
He had tried to buy his tobacco from a shop here in town, but every time
he did it was different. He finally gave up and put the pipe away. Well,
I came back to your site and saw your sample packs of tobacco, so I ordered
a few for him to try. He liked a lot of them, but I still wanted to find
something he really could stick to, so I kept searching until I found
two that he really smokes the heck out of - Poochie's Blend and Pure Pleasure.
Now I order him a half pound of each about every other month. You have
been great, and I hope someday to see your store and have a look around
and also meet some of the great people working there. Thanks again." —Darrell D. of Urbana, IL Quality Pipe Tobacco and a Lot of Variety
"I've been looking around for a good place with quality pipe tobacco and
a lot of variety. I found it here. Your website is very user-friendly
and any time I've sent in a question, you've gotten back to me within
24-48 hours. Never had that happen before! Outstanding!" —Michael W. of Corona, CA 65-Mile Journey Worth the Drive
"Approximately 2 years ago, I decided to take up pipe smoking again
after nearly a 10-year lapse when the tobacconist I used in Northern New
York died and the shop closed. I was never satisfied with a blend of pipe
tobacco after that, but I kept a few of my nicer pipes thinking someday
I would stumble onto a blend that I would like. I tried many different
packaged blends, some mail order blends, and a few different custom blends
from various tobacco shops, but nothing satisfied my taste buds.
A little over a year ago I noticed a coworker smoking a pipe while waiting
for his train to come into the terminal and I inquired about his blend
of tobacco. He told me the name of his blend (Milan's Honey Smoke), gave
me a few ounces to try (I liked it), and gave me directions to Milan's
tobacco shop in Roanoke, VA. Prior to visiting the store, I went online
to see if Milan had a website and was amazed at the number of different
blends they had available there. Surely I would fine something here. How
right I was! Poochie ran a few aromatics under my nose, even cleaned a
pipe I brought with me to sample a blend or two with, and introduced me
to a sample of Sunset Rum. I liked it so much and was so impressed with
the service, I not only purchased the tobacco, I bought a new Savinelli
to smoke Sunset Rum in. Poochie has given me many samples of pipe tobaccos during return visits
to Milan, and I have yet to find one that I didn't like. Naturally I like
some tobaccos better than others, but every tobacco that I have sampled,
has been good! Never have I been so impressed with a tobacconist or a
tobacco store! Great Tobacco, Great Service, Reasonable Prices & Friendly
People! What more can you ask of a store? Thanks again Milan. You make
my 65-mile journey to your fine store worth the drive every time!" —Andrew C. of Gretna, VA So Helpful and Friendly
"Wonderful! You have been a great help. I'm sure that I shall be
back with you for more bits and pieces in due course. I have not come
across anyone so helpful and friendly over the Internet before. All the
best." —Geoff S. of Cumbria, United Kingdom Welcoming Atmosphere
"My fiancé and I visited your store this past weekend. We
are from Greensboro and I fell in love with your store. I will be visiting
Roanoke more frequently now that I have found you guys. We bought one
of your leather tobacco travel pouches, which I really like. Thanks a
lot for your help and welcoming atmosphere." —Gary C. of Greensboro, NC Exquisite Pipe Tobacco Blends
"Two days ago I received my first order which included several of
your exquisite pipe tobacco blends and a beautiful pipe that I will keep
as a backup to my regulars. Let me start by telling you that you run one
FIRST class business! Your blends are genuine! We have been smoking all
day. 'We,' as in I had to call some family and friends over after sampling
your stuff. Well, they arrived and we smoked everything! They went nuts
just as I did over the pure aromatics in your tobacco blends. You are
truly a fine tobacconist!!! This will be just the first of my orders to
you now that we have to huddle together and peruse your site to find out
what we want to do next." —Victor V. of Corona, CA A Joy Doing Business
"I'm never disappointed with any aspect of Milan. It's always a joy
doing business there." —Susan K. of Harrisonburg, VA Putting Customers First
"I really, really appreciate the time you took to measure these [Savinelli
pipes] for me. Not many companies would do this anymore. Shows you guys
are putting your customers first. Very superb! Many thanks again, and
do look for my purchase shortly." —Dave D. of Yuba City, CA Old Fashioned Customer Service
"Two weeks ago, I read about Milan on the Internet. All these years
in Lynchburg, VA, and I never knew about it. I just recently resumed pipe
smoking on a limited basis, so I thought I'd visit. Everyone was extremely
friendly, the atmosphere was comfortable and inviting, and the store was
very well ventilated. They let me try some samples, and entertained my
curiosity over the wide variety of unique briar and meerschaum pipes.
But that's not all. I did additional research in the past week, and had
my eye more intently on the Savinellli Clark's Favorite after hearing
and reading so many positive reviews. Today was a day to relax and take
another trip to Roanoke, and the pipe was on sale at a price 30% better
than anywhere else. Unfortunately, when I called and asked Renée
what time they closed, it was in the next 30 minutes. She offered to take
my payment over the phone, then hung around until I got there to give
me the product. This business is a throwback to the days of old fashioned
customer service. It's a great shop with great people, great products,
and great prices." —Tom W. of Lynchburg, VA Excellent Service and Product
"Excellent service and product! I'm fixing to place another order
right now." —Larry D. of Cullman, AL Saturday Morning Visits a Welcome Ritual
"I moved from NYC to the Roanoke Valley in 1987. It wasn't long after
that I discovered your great little cigar shop. Joe Milan greeted me with
that huge smile of his. Right away, I felt like I was home and everyone
in the store made me feel like family. Even though ownership has changed
hands over the years, that feeling of belonging has not changed. Saturday
morning visits became a welcome ritual of mine. I walk in and I am greeted
with a warm smile and a hot mug of that delicious coffee. I grab a few
of my favorite stogies and David is always gracious in showing some of
his new cigar arrivals that I may enjoy. Hanging out with the regular
gang is terrific and there are always new folks coming in to share a story
or two. Even though I will miss the old store, the new store is a wonderful
place. You have some great ideas that are all customer friendly, so I
can hardly wait to see your dream come to fruition. Sadly, I am moving
to Lynchburg soon, but I know whenever I get back to the Roanoke Valley,
you can count on a visit from me to keep in touch and share a smoke or
two. Milan Tobacconists has been a big part of my life in Virginia and
I will always be grateful for your warmth and kindness, something that
is missing from the other cigar shops I have visited in my travels. I
wish you well and will see you again very soon." — Ed G. of Bedford, VA Orders Processed Quickly
"I really appreciate the speedy delivery. Great cigars!" —Matt S. of Gothenburg, NE Thank You for Keeping Milan So "Roanoke"
"Twenty some years ago, I was a member of Cave Spring Rescue Squad
with Ron Milan, a relative of the Milan family. My best friend and I got
into pipes...me because my Dad smoked a pipe and Tom just because he liked
the aroma. We loved going to Milan Tobacconists and soon were visiting
about once a week. We each had catalogs and tried many different Milan
tobacco blends. After college, I went into the officer ranks of the Navy
and backed off on the pipe. I often would be out at sea, thinking of Roanoke
and how much I missed it. The thought of Milan Tobacconists was always
in those memories because that WAS Roanoke. I now live in Johnson City,
TN, much to my dismay (my wife is from here...she won), but with a new
position as a sales manager for a company with two outlets in Roanoke,
I find myself in Roanoke every week. I like to say that Mondays are my
favorite day because that's the day I arrive in Roanoke. I stay with my
parents down at the lake and it's like a mini vacation every week! Anyway,
I found a very old Milan catalog in some papers of mine at my parents
one night, along with my old pipe collection, and got the urge. I ended
up in your store Tuesday afternoon. After spending well over an hour the
night before on your site, I decided to buy a pouch of Star City Delight.
I walked in and was warmly greeted by who I think was David Meyer. I really
appreciate good customer service as I have been teaching it for over ten
years. He treated me like he truly appreciated me coming in. I'll have
to admit that I was a little reluctant returning after reading the website
and finding that the Milan brothers were no longer the owners, but I decided
to give it a try. The smell when I walked in brought the memories flooding
back. The genuine feeling of being welcome and feeling I was among friends
again will keep me coming back. Thank you for keeping Milan so "Roanoke"
and thank you for the great service." —David I. of Johnson City, TN Warmest Wishes for Continued Success
"I'm very grateful and impressed you took the time to get this shipment
off to me so promptly, Renée, in the midst of moving your business.
Wow! That's top notch service and I do appreciate it! You look to have
a great new location. Hope you prosper. Warmest wishes for continued success
at your new location! Be assured that I'll continue to be a steady source
of demand. Cheers." —Rod H. (International Customer) Treating Customers as Friends
"As a longtime customer, it is a pleasure to congratulate you on
your new facilities. I also should like to take the opportunity to commend
Renée who treats customers as friends, knows their interests, and
provides extraordinary service. You are indeed fortunate to have such
an employee. Best wishes for continued success." —Harvey E. of Dallas, TX Dedicated to Customer Service
"Renée, I'm so impressed with your dedication to customer
service, I would like to increase my order. If it is possible to save
a bit on shipping, and on the condition that you have them in stock, I
would like to throw in two 100g tins of Mac Baren Vanilla Cream. Thanks
again." —Nicolas W. of Sacramento, CA A Milan Customer for Over 30 Years
"I have been a Milan customer for over 30 years. I first discovered
the store in 1976 when I was a Navy recruiter in Roanoke. I had smoked
a pipe and cigars since my teens, but Joe, Ellis, and Herbert Milan introduced
me to custom blended tobacco, hand rolled cigars, and upscale pipes. I
still remember the look of horror on Joe's face when I told him I smoked
Amphora in Kaywoodie pipes! He quickly led me to the pipe section of the
store and hooked me up with a nice pipe and Rovada tobacco. Over the years
I bought more pipes. I now own 29 pipes, 18 of which were purchased from
Milan Brothers. Over the years, Joe sent me tobacco at FPO addresses and
shore stations until I retired from the Navy. I remember getting 5 pounds
of Black Gold in a Dingo boot box, in plastic bags, and scaring my Executive
Officer to death when I showed it to him, until I showed him the label
in each bag saying it was pipe tobacco and not 'something else.' Rickover's
zero tolerance program was no joke!" —Mike B. of Dixon, IL Great To Shop Online
"I shopped at Milan when I used to live in Roanoke. Now that I don't,
it's great to still have access to your stock online. Thanks so much!" —Robert C. of Saxis, VA
Share Your Milan Tobacconists Story!Milan Tobacconists respects your privacy and does not sell, trade,
exchange, or otherwise make available any personally identifiable information
to any other person, company, or organization.
Please note that by submitting this form, you are granting Milan Tobacconists,
Inc. permission to publicly use your story on our website and to make
grammatical and typographical edits if necessary. Although we appreciate
the significance of every story submitted, we do post stories selectively
due to space constraints.
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