Milan Tobacconists has received so many nice comments from our customers over the years that we've decided to gather some together and share them with you. If you'd like to share your own Milan Tobacconists story here, just complete the short form at the bottom of this page or send an email to kellymorrison@milantobacco.com. We'd love to hear from you!
 

Congratulations to Old Man Milan!
"Hello and Happy New Year to all the nice people who have provided excellent, prompt service over the past few years of my pipe-smoking experience. I have recommended Milan Tobacconists repeatedly over the Internet and with the very few pipe smoker relatives. I always go to Milan first in my search for pipes and pipe smoking accessories. Having lived in Alexandria, VA, and spent considerable time visiting much of Virginia's countryside and historical sites, I retain a love for Virginia. Seeing that Old Man Milan will celebrate 100 years of service in Roanoke, I just had to send my personal: CONGRATULATIONS Milan!"

—Jess D. of Bakersfield, CA

Awesome Pipe Tobacco
"I just wanted to drop you guys a line and thank you all for the tobacco you sent. Buddy's Blend is an awesome aromatic tobacco, as is Midnight. The tobacco that I received was moist, fresh, and in my mailbox in record time. I also appreciate the note that your people wrote on my bill of sale. It made my experience with all of you a personal one. In conclusion, all of the above mentioned facts, combined with your exceptional prices, lead me to say that you have earned my exclusive business and you will be hearing from me again. I look forward to doing business with you."

—Keith F. of North Richland Hills, TX

You Guys Are the Very Best
"Thanks, you guys are the very best. Your fast shipping, wonderful service and quality tobacco is matched by no other. It is a pleasure to deal with true professionals."

—David G. of Crossville, AL

Keep Up the Good Work
"Just received my second order - very impressed, again! The prices can't be beat and Milan's service is magnificent. Really enjoying my new Erik Nording pipe and the Honey Smoke pipe tobacco is the best I have ever tried. Will be ordering more shortly! Keep up the good work. Oh yeah, guess where I'll be buying all my pipes and tobacco in the future? You guessed it, Milan! Thanks again, James"

—James H. of Waynesboro, MS

Extremely Impressed
"To Renee, Curt, and everyone else employed with you, I love you guys. After just receiving my fourth purchase, I'm once again extremely impressed with the quality of both your service and products. Thank you for providing me such delicious tobacco, so quickly, plentifully, and affordably once more. I hope your business continues to do well for your sake as well as mine."

—Max Y. of Tukwila, WA

Taking the Pipe Plunge
"I just received my first order from Milan, which consisted of my first pipe. As a long time cigar smoker, I've always been interested in pipes but never took the plunge. However, I started considering it after I visited Roanoke last fall and had the pleasure of stumbling into your shop. My local tobacco shops in Florida have a smattering of pipes and pipe supplies, but are primarily geared toward cigar smokers. Your shop with its tremendous pipe selection made an impression on me. Several months later, I bought a corncob pipe here and tried several different varieties of pipe tobacco. Enjoying the experience, I decided to try a briar pipe, and your store immediately came to mind. I just wanted to let you know that I love the pipe and the expediency with which you filled, packed, and shipped my order. Having worked in retail, I know that many comments from customers are negative. I thought I'd let you know that you couldn't have made this customer any happier. Great job. Thanks again, and I look forward to buying from you in the future."

—Michael B. of St. John, FL

Everything You Need and Great Service
"I have been a pipe smoker for over forty years. After quitting for three years sometime back, I got the urge again. I have owned many low and high end pipes and tried dozens of pipe tobaccos. Recently I purchased a quality pipe from Milan and ordered the sample package of eight tobaccos [Milan Pipe Tobacco Sampler]. I am always looking to try new aromas and mixtures. The new pipe is super and trying the new mixtures has been fun. I will be ordering another set of eight samples in the near future along with a mixture that I really liked. Best of all, the service from Milan was great. This is a place to look for your pipe smoking needs."

—Gary R. of Sidney, OH

Struck Gold
"I'm a new pipe smoker who regrets having not started much sooner. I can only buy from the local drugstore and wanted to try good tobacco. I found you fine folks online and ordered your Milan Tobacco Sampler. I placed my order on a Thursday and received my package on Saturday. My palate is not refined, but I don't think it has to be to know that I struck gold. I saw that you sell many fine brands of tobacco according to reviews I've read, but I will never buy anything but Milan's custom blends. Every sample you sent was amazing in its own way. Thank you so very much from Ohio."

—Chuck H. of Wellsville, OH

Thank You Guys for Your Amazing Products
"Just got the delivery of 9 1-ounce packages of Milan pipe tobaccos (all aromatic) about half an hour ago. I decided I'd go ahead and try the Sangria before my fiancé got home, and then we could sample the rest together. We just started our pipe-smoking 'hobby,' but I already know where I'm going to be getting our tobacco from now on. The Sangria had an amazing and smooth flavor, and the scent was wonderful as well. I can't wait to try the other 8! Thank you guys for your amazing products, and I look forward to doing business with you all again soon. Maybe sometime we'll be able to pop over to Virginia to come check things out. :)"

—Jessica W. of Davenport, IA

I Could Not Be Happier
"Hello Milan Tobacconists. Just received my order today - I had to wait 3 WHOLE days (not including Sunday) for my order. Man, you guys give quick service. The pipe and stand I ordered are fantastic. This is my second order with you and I could not be happier. The half pound of Sportsman tobacco is the best! I'm almost sorry you include it in your tobacco sampler. I'm having trouble deciding on never trying any other flavor lol. Again, thanks for your super service and you will be hearing from me again in the future. P.S. Ever considered moving your store to the Phoenix, AZ, area?"

—Brandon M. of Queen Creek, AZ

Like Going to the Tobacconist on the Corner
"I was online looking for a tobacco blend that suited my taste and found Milan Tobacconists. I saw the Sultan's Blend and thought it was what I was looking for, so I went ahead and ordered 8 oz. It arrived very promptly and I dug into it as fast as I could. It's one of the best mixtures I have ever put into my pipe, and the room aroma lingers for hours! I fired a quick email to Renee who answered quite quickly. What a store! It's like going to the tobacconist on the corner and getting the same warm and friendly treatment. I will make Milan my new tobacco shop now!"

—Charles B. of Marquette Heights, IL

Kudos
"Just wanted to send kudos for a wonderful employee of yours, Kelly Morrison! Kelly has responded to a series of questions from me, and all with speed, professionalism and even humor! I recently purchased a tin of cigarillos and two very nice (to me and my budget) cigars. I became concerned that the cigarillos were becoming dry and flaky already, and did not want that to happen to the more expensive cigars. Kelly offered great tips on how to preserve the two cigars, as well as how to use a cigar punch. I am looking forward, maybe this weekend, to enjoying one of the cigars, and know that with Kelly's help, it will be as fresh as when it arrived. Wish I had asked earlier, and maybe I could have salvaged the cigarillos also, but hindsight is 20/20. I just want you to know how important it is to receive prompt replies from companies; I have sent many emails to [other companies], all with no responses! I am now a long term customer of yours. Thank you all!"

—John R. of Huachuca City, AZ

Wow!
"Wow! Are we back 50 years ago? What customer service and from Renee - the owner. Boy, do these people know how to do business; I don't even think about shopping anywhere else. Four pipes sent in for new stems after a personal email from Renee confirming that they could take care of my problems. Of course, she asked me to send the pipes to her attention to ensure no mix-up. I got a phone call from Renee asking for my specific choice of stem and giving me a firm date of completion, and then another call telling me that she had shipped my pipes. They were perfect and at a very fair price. My 100% endorsement - and their tobacco is great too."

—Neil K. of Raleigh, NC

Super Service!
"Thank you for the great service. I ordered online one day and received the products the next day. Super service! I am glad that I found Milan Tobacconists online because I was tired of going to the tobacco store in town and finding so many times that the pipe tobacco I liked was out of stock. I really like the pipe I received as well, and will order a couple more soon. I like the nice selection and the quality of the pipes. Thanks again for the great service."

—Ralph M. of Speedwell, VA

Milan's There Just for Me
"I'm stationed in Afghanistan, so you can imagine how hard it is to get good tobacco without waiting forever. I've tried ordering from at least 4 other places. NONE compare to Milan! Milan is the ONLY place I order from and recommend to EVERYONE! As a Marine I have high expectations; Milan has far exceeded them. Quick shipping, great tobacco, and personalized service are just some of the differences. I feel as if they are there just for me at times. MILAN....THANKS and SEMPER FI!"

—Patrick D. of Kabul, Afghanistan

MilanTobacco.com Is the Place to Buy Tobacco
"MilanTobacco.com is the place to buy tobacco. I love the fact that you put together your own blends of pipe tobacco and that you sell them by the ounce and in bulk. I have been all over the Internet on different pipe tobacco sites and your prices are great. I can try different tobacco by the ounce and when I find one that reaches out and grabs me, I can buy it in bulk or several ounces at a time. I have found a tobacconist and you have found another lifelong satisfied customer."

—John W. of Wichita Falls, TX

Personalized Care and Fast Shipping
"I just ordered from Milan for the first time, and I was very impressed with the quality of service. Very personalized care and fast shipping. I love my pipe and I ordered a lot of 1 oz. packages of Milan's custom blended tobaccos to try, and they were all nicely individually packed and labeled. Thank you for the great products and service!"

—Jeremy H. of Brighton, MI

Thank You
"Thank you Renee and Michael for the wonderful and friendly service provided me a few months ago. I got quick and professional responses to all my email correspondences. I will continue to do business with the Milan Tobacconists family."

—Chris B. of Baker, LA

A Shout-Out From Texas
"This is for anyone who wants fine tobacco products at fair prices and superb customer service. You've found it here. Too bad about my old tobacco store (read ex-tobacco store)."

—Virgil C. of Cypress, TX

Pleased with First Order
"This was my first order with Milan Tobacconists, but I am very pleased with them. I received the order at my house in 3 days! It was not an easy one either as I ordered a lot of 1 oz samples to try. Also, no out of stocks; the order shipped complete. I have to say that is unique these days. I will be doing business with this company again!"

—Earl S. of Willis, TX

Store Customer Retires and Becomes Online Customer
"I have purchased pipe supplies and tobacco from many places over the years, and Milan by far surpasses them all in my opinion. Fast and friendly customer service and no run-arounds, a large selection to choose from, and the prices are competitive as well. I recently had an order where the tobacco jar I purchased broke and glass got into the bulk tobacco and all through the package, and the order was replaced with no questions asked. The Milan blends are the smoothest and most enjoyable that I have smoked and I have been a pipe smoker for 25+ years. I also enjoy the fact that new custom blends are always added, so the selection is tremendous! I used to stop by the store when I was working and drove through Roanoke all the time. Now that I am retired, I am sure glad of the beautiful website. Thanks for all you do!"

—Keenan F. of Deposit, NY

Great Prices, Fast Service, Friendly Staff
"I've been a cigar smoker for 13 years. I recently bought my first pipe from Milan Tobacconists, a Peterson system pipe. You guys have great prices, fast service, and a friendly staff. This is the first of many many more purchases from your site!"

—Shane L. of Dawsonville, GA

Highly Recommends Milan Tobacconists to Any Pipe or Cigar Smoker
"I have just received my first pipe from Milan Tobacconists, and I have to say that I am 100% impressed and sold. The quickness with which I received my pipe was outstanding, just 3 days from point of order. The care they took in packaging the pipe was perfect; not one thing wrong with it when it arrived at my door step. If I was to rank them with a 5 star system I would have to give them 5 stars! Milan Tobacconist has me as a repeat customer, and I highly recommend them to any pipe or cigar smoker!"

—Chris C. of Harrison, TN

A New Lifetime Customer Enjoys Best Smoke of His Life
"To the Owners: A couple of weeks ago I purchased a Wiley Galleon Sitter "44" from your company. Before I purchased the pipe I called and spoke to Michael. He was extremely helpful. He even got the pipe and gave a very fair and accurate description of the piece. During our conversation, Michael also made some fine recommendations from your store's various custom tobacco blends based on what I told him about my tastes. Michael was downright cordial and is exemplary of the service experiences I have had with Milan Tobacconist. Michael has made a lifetime customer out of me. If I am ever within 100 miles of Roanoke, you can be sure I will be making my way to your shop.

To Michael: Thank you again for the help with the Wiley pipe and the tobacco choices. The pipe is fantastic, best smoke of my life! You were spot on with the Star City. I can't get enough of it. That fruit taste in the Star City, other than peach, you were trying to put a name to eluded me for a while also. The closest I can come to naming it is Kirsch cherry, the pleasantly sour variety from Poland. As far as the Presidential goes, the room was excellent, but I found it a bit light. I may have under-packed it though, and I am going to give it another try. I grabbed some of the Black Forest in the last order as well, and that was super smooth and the vanilla natural tasting and not in any way perfumey. Please give my compliments to the folks doing the B&M work in the shop. I am looking forward to trying more of your shop's work and I don't foresee buying tobacco in a tin anytime soon."

— Justin T. of Bristol, CT

Prompt Service, Excellent Products
"I just want to thank you all for your prompt service and EXCELLENT!! products. I work here in Naples, Italy, and placed two orders on milantobacco.com and received both in less than 3-4 days. That is amazing, and you can bet I will be ordering more from you guys. The taste of your custom blended tobacco is as you describe per your website. Thanks again and best regards!"

—Dennis W. of Naples, Italy

Eureka, I Have Found It
"Was it Archimedes who declared 'Eureka, I have found it'? Whoever, but as a pipe smoker, I am pleased to declare that I have found it, and it's your marvelous Milan Sportsman blend. It has all of the outstanding qualities of truly fine and wholly satisfying tobaccos in every way."

—Donald E., PhD Distinguished Professor Emeritus, of Milton, WI

All-Time Favorite Blends Are From Milan Tobacconists
"I've been an online customer of Milan Tobacconists since January '10. Since I became a pipe smoker a year ago, I have been looking for some place locally where I could explore my new hobby. I found some places, but their blend varieties were so limited. After looking for nice tobacco shops online, I found milantobacco.com and for some reason just felt so confident about trying a first buy. I bought 8 tobacco blends (aromatic and English) in 1 ounce sizes, so I could find my favorite blend to smoke. My first impression of Milan was about the speed of shipping - wow! Then came the adventure of tasting Milan's finest blends. Today, I'm happy to say that my all-time favorite blends are from Milan Tobacconists. I'm so pleased with how smooth it is to do business with them. I hope to keep the nice relationship for lots of years to come, and when I visit Virginia, for sure I will visit the store to meet the nice people that make me happy with their great service and product. Keep up the good work!"

—Ivan B. of Caguas, Puerto Rico

Just a Fantastic Place to Do Business With
"Whenever I get an email announcement from Milan Tobacconists - New Arrivals! - I call my husband Richard in. We pick out his new pipes together, and he is always happy with them. The service is also terrific. I can't believe how fast his orders arrive! Once he changed his mind about an item and returned it. No problem. Milan's customer service is fantastic. They emailed me when they received the returned item, and credited us at once. Just a fantastic place to do business with!"

—Judith D. of Matawan, NJ

Promptness and Professionalism Appreciated
"I just received my pipe in the mail today. I would like to thank you and your staff for helping me with both of my Peterson pipes. I have been dealing with online stores for some time and I am happy to say that your store has been the best in customer service. I appreciate your promptness and professionalism. I can assure you that I will continue to purchase products from your website."

—Chris R. of Miami, FL

Excellent Customer Service Will Keep Me Coming Back
"I placed an online special order with Milan for a Peterson pipe. Unfortunately, the model I wanted in the Killarney series was out of stock at Peterson. I spoke with Dave, and later Renee who located the same pipe shape in the Aran series for me. They are great people to deal with, very courteous and helpful. I have purchased two Peterson pipes from Milan Tobacconists, and their excellent customer service will keep me coming back. Thanks so much..."

—Paul G. of Ellicott City, MD

Staff Makes Me Feel Like a Friend and Neighbor
"Just wanted to drop a note saying how much I love your store. In Toledo, there are very slim pickins when it comes to pipes, so I have to do all my shopping online. And, Milan is without a doubt the best! I have tried many of your pipe tobaccos too, and I just cannot choose between them. Your staff is wonderful! They make you feel like a friend and neighbor. You have earned a faithful customer for life. My only complaint is that you are not in my hometown. Maybe one day I'll actually get a chance to come in. THANK YOU!!!!!!"

—John N. of Toledo, OH

You've Earned a Repeat Customer
"Wow, I'm very impressed with your website and level of service. I ordered 2 Erik Nording pipes and some tobacco on Monday, chose the free shipping option, and had my order in hand on Thursday. Your website is very easy to use, and I greatly appreciate the value your company offers. The same type of pipe at my favorite local shop was much more expensive. Thank you for offering such great products at such reasonable prices. You've earned a repeat customer."

—Aaron A. of Brownsburg, IN

Great Customer Service From Halfway Around the World
"Renée, thank you very much for your time and effort to always reply to my emails. I have experienced firsthand great customer service from half way around the world. You have been very helpful with the products I've purchased. It is wonderful there are still people in this world who care and treat the customer as number one. Great job, Renée! I look forward again to experiencing your excellent service. Cheers."

—Natalio B. of Melbourne, Australia

Warm Treatment and Professional Service
"My wife and I dropped in from Abingdon a few weeks ago. You helped her pick out her first pipe, and you helped me find the perfect Nording. We were very pleasantly surprised when you invited us to join you for coffee and a sampling of your tobaccos, at which time you helped my wife learn some of the finer points of packing and lighting her new pipe. You treated us like old friends. We wanted to express our gratitude for the warm treatment and professional service you gave us. Since then I have ordered two more Nordings from your website (to my wife's great chagrin - but I'm confident she will understand after a few more years of enjoying her pipe). We have been very pleased with our experience with Milan. Again, we thank you."

—Stan and Elizabeth B. of Abingdon, VA

First Choice for All My Smoking Needs
"I am emailing to let you know how much I appreciated the fantastic service I received with my recent order. Before ordering I called you all with a question. I was helped by a friendly person who answered all my questions. This allowed me to order my items with complete confidence that I was getting what I wanted! I ordered my Eric Nording Freehand Signature Pipe and a tin of Mac Baren Black Ambrosia late on a Tuesday night. I selected the free shipping and, to my surprise, my items arrived on Friday morning! With fantastic services like this and outstanding pricing, Milan Tobacconists will always be my first choice for all my smoking needs."

—Brad N. of Indianapolis, IN

Great Prices and Excellent Customer Service
"On Monday, I placed an order for a pipe stand, some Devil's Holiday tobacco, and pipe cleaners. A very short three days later, my order arrived in California, safe and sound. This is my second order with Milan Tobacconists, and I expect that I will order more from you in the future. Just wanted to say thanks for the great prices and the excellent customer service."

—Tom M. of Bakersfield, CA

Milan's Custom Blended Pipe Tobacco a Big Hit with Big Brother
"I have an older brother who has smoked a pipe for years, but never had a good pipe to his name, so one day I was on the Internet and started looking at pipes. I ran across your web site and found a pipe I thought he would like. He was thrilled when I gave it to him for his birthday. He had tried to buy his tobacco from a shop here in town, but every time he did it was different. He finally gave up and put the pipe away. Well, I came back to your site and saw your sample packs of tobacco, so I ordered a few for him to try. He liked a lot of them, but I still wanted to find something he really could stick to, so I kept searching until I found two that he really smokes the heck out of - Poochie's Blend and Pure Pleasure. Now I order him a half pound of each about every other month. You have been great, and I hope someday to see your store and have a look around and also meet some of the great people working there. Thanks again."

—Darrell D. of Urbana, IL

Quality Pipe Tobacco and a Lot of Variety
"I've been looking around for a good place with quality pipe tobacco and a lot of variety. I found it here. Your website is very user-friendly and any time I've sent in a question, you've gotten back to me within 24-48 hours. Never had that happen before! Outstanding!"

—Michael W. of Corona, CA

65-Mile Journey Worth the Drive
"Approximately 2 years ago, I decided to take up pipe smoking again after nearly a 10-year lapse when the tobacconist I used in Northern New York died and the shop closed. I was never satisfied with a blend of pipe tobacco after that, but I kept a few of my nicer pipes thinking someday I would stumble onto a blend that I would like. I tried many different packaged blends, some mail order blends, and a few different custom blends from various tobacco shops, but nothing satisfied my taste buds.

A little over a year ago I noticed a coworker smoking a pipe while waiting for his train to come into the terminal and I inquired about his blend of tobacco. He told me the name of his blend (Milan's Honey Smoke), gave me a few ounces to try (I liked it), and gave me directions to Milan's tobacco shop in Roanoke, VA. Prior to visiting the store, I went online to see if Milan had a website and was amazed at the number of different blends they had available there. Surely I would fine something here. How right I was! Poochie ran a few aromatics under my nose, even cleaned a pipe I brought with me to sample a blend or two with, and introduced me to a sample of Sunset Rum. I liked it so much and was so impressed with the service, I not only purchased the tobacco, I bought a new Savinelli to smoke Sunset Rum in.

Poochie has given me many samples of pipe tobaccos during return visits to Milan, and I have yet to find one that I didn't like. Naturally I like some tobaccos better than others, but every tobacco that I have sampled, has been good! Never have I been so impressed with a tobacconist or a tobacco store! Great Tobacco, Great Service, Reasonable Prices & Friendly People! What more can you ask of a store? Thanks again Milan. You make my 65-mile journey to your fine store worth the drive every time!"

—Andrew C. of Gretna, VA

So Helpful and Friendly
"Wonderful! You have been a great help. I'm sure that I shall be back with you for more bits and pieces in due course. I have not come across anyone so helpful and friendly over the Internet before. All the best."

—Geoff S. of Cumbria, United Kingdom

Welcoming Atmosphere
"My fiancé and I visited your store this past weekend. We are from Greensboro and I fell in love with your store. I will be visiting Roanoke more frequently now that I have found you guys. We bought one of your leather tobacco travel pouches, which I really like. Thanks a lot for your help and welcoming atmosphere."

—Gary C. of Greensboro, NC

Exquisite Pipe Tobacco Blends
"Two days ago I received my first order which included several of your exquisite pipe tobacco blends and a beautiful pipe that I will keep as a backup to my regulars. Let me start by telling you that you run one FIRST class business! Your blends are genuine! We have been smoking all day. 'We,' as in I had to call some family and friends over after sampling your stuff. Well, they arrived and we smoked everything! They went nuts just as I did over the pure aromatics in your tobacco blends. You are truly a fine tobacconist!!! This will be just the first of my orders to you now that we have to huddle together and peruse your site to find out what we want to do next."

—Victor V. of Corona, CA

A Joy Doing Business
"I'm never disappointed with any aspect of Milan. It's always a joy doing business there."

—Susan K. of Harrisonburg, VA

Putting Customers First
"I really, really appreciate the time you took to measure these [Savinelli pipes] for me. Not many companies would do this anymore. Shows you guys are putting your customers first. Very superb! Many thanks again, and do look for my purchase shortly."

—Dave D. of Yuba City, CA

Old Fashioned Customer Service
"Two weeks ago, I read about Milan on the Internet. All these years in Lynchburg, VA, and I never knew about it. I just recently resumed pipe smoking on a limited basis, so I thought I'd visit. Everyone was extremely friendly, the atmosphere was comfortable and inviting, and the store was very well ventilated. They let me try some samples, and entertained my curiosity over the wide variety of unique briar and meerschaum pipes. But that's not all. I did additional research in the past week, and had my eye more intently on the Savinellli Clark's Favorite after hearing and reading so many positive reviews. Today was a day to relax and take another trip to Roanoke, and the pipe was on sale at a price 30% better than anywhere else. Unfortunately, when I called and asked Renée what time they closed, it was in the next 30 minutes. She offered to take my payment over the phone, then hung around until I got there to give me the product. This business is a throwback to the days of old fashioned customer service. It's a great shop with great people, great products, and great prices."

—Tom W. of Lynchburg, VA

Excellent Service and Product
"Excellent service and product! I'm fixing to place another order right now."

—Larry D. of Cullman, AL

Saturday Morning Visits a Welcome Ritual
"I moved from NYC to the Roanoke Valley in 1987. It wasn't long after that I discovered your great little cigar shop. Joe Milan greeted me with that huge smile of his. Right away, I felt like I was home and everyone in the store made me feel like family. Even though ownership has changed hands over the years, that feeling of belonging has not changed. Saturday morning visits became a welcome ritual of mine. I walk in and I am greeted with a warm smile and a hot mug of that delicious coffee. I grab a few of my favorite stogies and David is always gracious in showing some of his new cigar arrivals that I may enjoy. Hanging out with the regular gang is terrific and there are always new folks coming in to share a story or two. Even though I will miss the old store, the new store is a wonderful place. You have some great ideas that are all customer friendly, so I can hardly wait to see your dream come to fruition. Sadly, I am moving to Lynchburg soon, but I know whenever I get back to the Roanoke Valley, you can count on a visit from me to keep in touch and share a smoke or two. Milan Tobacconists has been a big part of my life in Virginia and I will always be grateful for your warmth and kindness, something that is missing from the other cigar shops I have visited in my travels. I wish you well and will see you again very soon."

— Ed G. of Bedford, VA

Orders Processed Quickly
"I really appreciate the speedy delivery. Great cigars!"

—Matt S. of Gothenburg, NE

Thank You for Keeping Milan So "Roanoke"
"Twenty some years ago, I was a member of Cave Spring Rescue Squad with Ron Milan, a relative of the Milan family. My best friend and I got into pipes...me because my Dad smoked a pipe and Tom just because he liked the aroma. We loved going to Milan Tobacconists and soon were visiting about once a week. We each had catalogs and tried many different Milan tobacco blends. After college, I went into the officer ranks of the Navy and backed off on the pipe. I often would be out at sea, thinking of Roanoke and how much I missed it. The thought of Milan Tobacconists was always in those memories because that WAS Roanoke. I now live in Johnson City, TN, much to my dismay (my wife is from here...she won), but with a new position as a sales manager for a company with two outlets in Roanoke, I find myself in Roanoke every week. I like to say that Mondays are my favorite day because that's the day I arrive in Roanoke. I stay with my parents down at the lake and it's like a mini vacation every week! Anyway, I found a very old Milan catalog in some papers of mine at my parents one night, along with my old pipe collection, and got the urge. I ended up in your store Tuesday afternoon. After spending well over an hour the night before on your site, I decided to buy a pouch of Star City Delight. I walked in and was warmly greeted by who I think was David Meyer. I really appreciate good customer service as I have been teaching it for over ten years. He treated me like he truly appreciated me coming in. I'll have to admit that I was a little reluctant returning after reading the website and finding that the Milan brothers were no longer the owners, but I decided to give it a try. The smell when I walked in brought the memories flooding back. The genuine feeling of being welcome and feeling I was among friends again will keep me coming back. Thank you for keeping Milan so "Roanoke" and thank you for the great service."

—David I. of Johnson City, TN

Warmest Wishes for Continued Success
"I'm very grateful and impressed you took the time to get this shipment off to me so promptly, Renée, in the midst of moving your business. Wow! That's top notch service and I do appreciate it! You look to have a great new location. Hope you prosper. Warmest wishes for continued success at your new location! Be assured that I'll continue to be a steady source of demand. Cheers."

—Rod H. (International Customer)

Treating Customers as Friends
"As a longtime customer, it is a pleasure to congratulate you on your new facilities. I also should like to take the opportunity to commend Renée who treats customers as friends, knows their interests, and provides extraordinary service. You are indeed fortunate to have such an employee. Best wishes for continued success."

—Harvey E. of Dallas, TX

Dedicated to Customer Service
"Renée, I'm so impressed with your dedication to customer service, I would like to increase my order. If it is possible to save a bit on shipping, and on the condition that you have them in stock, I would like to throw in two 100g tins of Mac Baren Vanilla Cream. Thanks again."

—Nicolas W. of Sacramento, CA

A Milan Customer for Over 30 Years
"I have been a Milan customer for over 30 years. I first discovered the store in 1976 when I was a Navy recruiter in Roanoke. I had smoked a pipe and cigars since my teens, but Joe, Ellis, and Herbert Milan introduced me to custom blended tobacco, hand rolled cigars, and upscale pipes. I still remember the look of horror on Joe's face when I told him I smoked Amphora in Kaywoodie pipes! He quickly led me to the pipe section of the store and hooked me up with a nice pipe and Rovada tobacco. Over the years I bought more pipes. I now own 29 pipes, 18 of which were purchased from Milan Brothers. Over the years, Joe sent me tobacco at FPO addresses and shore stations until I retired from the Navy. I remember getting 5 pounds of Black Gold in a Dingo boot box, in plastic bags, and scaring my Executive Officer to death when I showed it to him, until I showed him the label in each bag saying it was pipe tobacco and not 'something else.' Rickover's zero tolerance program was no joke!"

—Mike B. of Dixon, IL

Great To Shop Online
"I shopped at Milan when I used to live in Roanoke. Now that I don't, it's great to still have access to your stock online. Thanks so much!"

—Robert C. of Saxis, VA

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