Information Regarding Milan Tobacconists' Response to the COVID-19 Pandemic and Statewide Restrictions Being Followed are Provided Here for Our Customers.
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*Virginia Executive Order No. 79 & Order of Public Health Emergency 10 ~
Ending of Commonsense Public Health Restrictions Due to Novel COVID-19 (Effective 05/28/2021)*

*CDC Interim Public Health Recommendations for Fully Vaccinated People (Updated 05/13/21)*

Unvaccinated Patrons Must Wear Face Coverings and All Patrons Must Maintain Social Distance at Milan Tobacconists for Everyone's Safety!Come in ~ we're open!

The well-being of our patrons and staff, cleanliness of our family-owned/operated store, and freshness of our products have always been and will continue to be of the highest priorities. While Virginia's governor has lifted most of the restrictions put into place during the pandemic with Commonwealth of Virginia Executive Order No. 79 (see link above), we recognize that the COVID-19 virus is still circulating and will continue taking the following steps to help protect your health when visiting our store:

  • Disinfectant cleanings are conducted throughout the day with special focus on high-touch and highly trafficked surfaces like door handles, checkout counters, bathroom surfaces, product displays, telephones, public lighters, cutters, etc.
  • Hand sanitizer is readily available for use by our patrons and team members.
  • Team members are fully vaccinated, undergo daily health screenings, practice safe hand hygiene, and are always encouraged to stay home if unwell.

Fully-vaccinated patrons are not required to wear face masks in the store, but unvaccinated patrons must continue to don masks before entering and while in the store per the Commonwealth of Virginia Executive Order No. 79 (see link above). Unvaccinated patrons may enjoy their in-store cigar or pipe tobacco purchase on the premises only after finding a seat, at which time they may remove their mask (as with masked restaurant patrons when their food arrives). Our patrons' cooperation in support of these efforts to keep everyone safe is greatly appreciated.

Of course, this secure website is always available and free Curbside Pickup is still available under our shipping options at checkout for our local patrons. Curbside Pickup is also available by calling our local phone number 540.344.5191 to place your order for pickup during regular business hours.

We hope you are assured that Milan Tobacconists is a clean, safe, and spacious haven in which to relax and enjoy your purchases, but we're more than happy to answer any questions or concerns you may have via email to or by calling us toll free at 877.70MILAN (64526) during our regular business hours shown below:

Monday through Friday - 10:00 a.m. to 6:00 p.m. Eastern Time
Saturday - 10:00 a.m. to 2:00 p.m. Eastern Time

Please take care!

Warmest regards,

David and Renée Meyer


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Milan Tobacconists, Inc.  •  309 South Jefferson Street, Roanoke, VA 24011  •  Toll Free 877-70MILAN (64526)  •
Since 1912, Providing Premium Cigars, Quality Pipes, High Grade Pipe Tobacco, and Related Accessories to Discerning Cigar and Pipe Smokers From Our Tobacco Shop in Roanoke, Virginia, USA.

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